Return Eligibility

• Available for domestic orders within the USA, including APO/FPO/DPO addresses and U.S. Territories.
• Returns must be initiated within 14 days of purchase.

 Return Guidelines

• First-Time Buyer Satisfaction Guarantee – If it’s your first ALYS purchase, you may return a lightly used product (at least 75% remaining) for a refund. We want you to shop with confidence!
• All Other Returns – Products must be unopened and in original condition for a refund.
• Bundles & Sets – Only full sets may be returned; partial
  returns are not eligible.
• Non-Refundable Items – Shipping costs, gift wrapping, and purchases made from
  other retailers.
• Return Shipping – We do not provide return labels. Customers are responsible for shipping costs unless the return is due to an ALYS error (e.g., incorrect or damaged item).

First-Time Buyer Satisfaction Guarantee – If it’s your first ALYS purchase, you may return a lightly used product (at least 75% remaining) for a refund. We want you to shop with confidence!

It’s easy! Email us at info@alys.love with your order number, and we’ll take care of the rest.
Your satisfaction is important to us, and we’ll do everything we can to support you on your
skincare journey.

Refunds will be issued to the original payment method within
30 days of receiving your return at our fulfillment center.

Your patience means the world to us as we
ensure everything is handled smoothly.

Yes! We’re delighted to offer free standard shipping within the U.S. and U.S. Territories on orders over $75 with an estimated delivery of 3-7 business days. We also offer free standard international shipping to Canada and the United Kingdom on orders over $200, with an estimated delivery of 7- 30 business days. This is just one of the ways we show our appreciation for you choosing ALYS Always Love Yourself.

We currently ship within the United States, including APO/FPO/DPO addresses and U.S.
Territories, Canada and the United Kingdom. No matter where you are, we’re committed to delivering love and care to your
doorstep.

Absolutely! Once your order ships, we’ll send you a tracking number so you can follow its
journey to you.

We understand how frustrating this can be! If your package is marked as delivered but hasn’t arrived, please contact us within 48 hours, and we’ll work closely with the carrier to resolve the issue.

Yes! Our products are always cruelty-free and made without animal testing. Many of our formulations are also vegan, crafted to nurture your skin and honor your values.

Each product is lovingly designed with a shelf life of 12 months after opening, unless stated otherwise on the packaging. Store your products in a cool, dry place to ensure they’re as fresh and effective as the day you received them.

We create our products with gentle yet effective ingredients, ideal for all skin types. If you have sensitive skin, we recommend a patch test before full use to ensure compatibility.

We’re proud to craft thoughtful formulas, but every journey is unique. We recommend consulting with your healthcare provider to ensure our products are the best fit for you during pregnancy or breastfeeding.

To keep your skincare as radiant as you are, store it in a cool, dry place away from direct
sunlight.

We strive to process orders quickly because we know you’re excited to begin your skincare journey. If you need to make changes, please contact us at info@alys.love as soon as possible, and we’ll do our best to assist you.

Many of our products are free of synthetic fragrances, focusing on natural, skin-loving
ingredients. Check each product description for specific details.

Yes! Sign up for our newsletter to be the first to know about special offers, promotions, and exclusive skincare tips tailored just for you.

We’re here to help! Every product page includes detailed information to guide your choice. If you’d like personalized recommendations, reach out to us at info@alys.love. Your skin is unique, and we’d love to help you find the perfect match.

Yes! Our products are crafted to complement a variety of routines. If you’re trying something new, introduce products one at a time and consult a dermatologist if you have any concerns.

Yes! We believe in celebrating your commitment to self-care. Our loyalty program lets you earn points on every purchase, redeemable for discounts and perks. Learn more on our website!